FAQ

Each screen's player app activates against a MATX license. Administrators assign licenses in License Management, and a license key is generated when the player is activated.

On the Dashboard, the Active Licenses card shows licenses in use. License Management shows the details.

Contact support@matxsignage.com. Licensing depends on your agreement and plan.

The Media Library holds images, videos, fonts and webpages. You can also add live widgets from Tools & Widgets.

When you upload from your device, the Media Library accepts images (JPG, JPEG, PNG, BMP, TIFF), GIF animations, videos (MP4, MOV, AVI, MKV, WebM, FLV, WMV, MTS, M2TS, 3GP), audio files, common office documents and fonts (TTF, OTF, WOFF, WOFF2). The default limit is 20 MB per file. Your organization's settings can set a different limit.

The screen shows as offline in the portal, and new publish jobs cannot reach it until it reconnects. The player app downloads published media and stores it on the device. For details on playback during an outage for your deployment, contact support@matxsignage.com.

Check its status on the Screens page and the Online Screens card on the Dashboard.

An administrator adds the person in Users, then adds them to the right Virtual Spaces with Manage Members and a role.

Yes. Use Roles & Permissions to control what each role can do, for example who can publish.

Yes. Audit Logs record who changed what.

Set the Time Zone when you add the device with Add New Device, and check it in the device details.

Widgets such as Clock and World Clock have a time zone setting in Create App. Set it to match what you want to display.

Check the time zone of each target screen first, then test the schedule on one screen in each zone before a wide rollout.

Users sign in with their own accounts. Roles & Permissions and Virtual Space membership control what each person can see and do.

MATX may end a session, for example after a period of inactivity. Sign in again and check that your last change was saved.

See the MATX privacy page at https://matxsignage.com/privacy.html. For security documentation, contact support@matxsignage.com.